Help CenterGeneral FAQ
How is my volunteer’s safety monitored?
Depending on the project:
1. Volunteers in introductory projects (whithout host families) are monitored 24/7 by project staff.
2. Volunteers in intermediate and immersive projects (projects with host families) are monitored by project staff through check-ins and weekly self-assessments, addressing any incidents promptly with the supervision of the AMIGOS On-Call Team.
What happens if my volunteer gets sick?
Volunteers are taken to a clinic for treatment if needed, and parents are notified within 24 hours.
Will I hear from my volunteer during the program?
Volunteers on 2-3 week programs do not have phone access. Those on 4-6 week programs may make one mid-program call.
What should I do if I need to contact my volunteer in the case of an emergency?
Please reach out to the AMIGOS On-Call Team by calling 713-782-5290 x150.
Are volunteers allowed to bring cash?
Yes, but it should be minimal. Volunteers are advised to use debit cards for emergencies.
Can parents visit volunteers during the program?
To maintain program integrity and ensure a fully immersive experience, visits are not allowed during the program.
What happens if my volunteer loses important documents while abroad (e.g., passport)?
Project staff and AMIGOS On-Call will assist the volunteer in obtaining replacements and ensuring minimal disruption to the program.
On-Call System & Notifications
What is the AMIGOS On-Call System?
AMIGOS operates a 24/7 support system to respond to incidents involving health, safety, behavioral issues, or other emergencies. “On-Call” also acts as an intermediary between staff, medical providers, mental health consultants, and volunteer families.
Will I be notified if my volunteer gets sick?
On-Call will notify families in the event of clinic visits, hospitalizations, or significant health or mental health concerns.
How do I reach the On-Call team while my volunteer is on project?
Urgent: Call 713-782-5290 x150.
Non-Urgent: Email oncall@amigosinternational.org.
Learn more about the On-Call system in the Family Preparation Guide.
Health & Safety Protocols
How does AMIGOS monitor the volunteers' health?
Volunteers complete weekly self-assessments, reviewed by project staff and the AMIGOS Health and Safety Team. Any incidents or concerns are documented and addressed promptly.
What medical procedures are in place for volunteers?
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Volunteers are accompanied by staff to medical facilities for evaluations.
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Parents will be notified of clinic visits, medical treatments, and emergencies.
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Families can request their volunteer health summary at the end of the project
How does AMIGOS promote self-advocacy?
Volunteers are given in-country training about our health and safety systems. Volunteers are provided with a "CALM Plan" with detailed information about how to get in touch with staff, and encouraged to communicate their needs proactively and engage in self-care strategies supported by staff.
Find specific protocols in the Family Preparation Guide.
Standards of Conduct
Please review our Standards of Conduct for Summer Programs.
What are the expectations for volunteers?
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Volunteers must follow AMIGOS policies and abide by our Standards of Conduct. This includes maintaining respectful and professional behavior.
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Any illegal activities constitute grounds for dismissal from the program. Including, but not limited to the following:
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Alcohol consumption
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Use of illegal drugs or prescription drugs not intended for the individual
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Stealing/theft
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Assault (physical, emotional, sexual, verbal) of another individual
What are the AMIGOS Standards of Conduct?
The Standards of Conduct ensure safety, accountability, and cultural sensitivity. Key points include:
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Be self-reflective and accountable for decisions, behaviors, and actions.
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Follow the laws of the host country and avoid illegal drugs, alcohol, and tobacco.
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Avoid touching animals, body modifications (tattoos or piercings), and unapproved adventure sports.
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Do not operate or ride motorcycles, ATVs, or similar vehicles.
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Avoid firearms, fireworks, and explosives.
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Maintain platonic friendships and avoid amorous relationships with community members, volunteers, or staff.
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Be respectful, kind, and avoid harassment or bullying.
How does AMIGOS handle Standards of Conduct violations?
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Verbal Warning: For minor, first-time infractions with no significant safety impact.
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Incident Report: For more serious violations or repeated behavior after warnings.
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Dismissal: For severe violations (e.g., illegal drug use, alcohol consumption, harassment, or repeated violations).
Why are these standards important?
The Standards ensure the health, safety, and well-being of volunteers while upholding AMIGOS values of respect and cultural sensitivity. They also promote leadership growth and personal accountability.
Learn about Standards of Conduct in the Family Preparation Guide.